About Grosvenor

The Grosvenor Group specialise in asset recovery, process serving, enforcement and tracing customers. Our portfolio of services is comprehensive and always ethically driven.

We assist companies in the commercial and public sector with their debt recovery processes.

Founded in April 2004, Grosvenor was incorporated to assist the financial industry in the debt recovery process. Our expertise in tracing disconnected customers naturally lead us into other areas of debt recovery. We now offer a comprehensive portfolio of services to help companies minimise exposure to bad debt.

The team at Grosvenor are committed to delivering high results and unparalleled service. We have over 250 years of combined industry experience and offer market-leading results combined with solid customer service.

Our performance, attention to detail and investment in IT has helped us achieve consistent and sustainable growth so we can be a reliable partner to our clients.

We always relish the opportunity to tender for new contracts.

We work with some of the largest financial institutions and litigation solicitors in the UK, Ireland and Europe.

Uniformed agents equipped with leading technology

In an ever-changing digital environment, all our agents provide a professional, sensitive and trustworthy demeanour because they have the latest technology to support them.

Fully compliant & operate in line with guidelines

Compliance and accreditation are our top priority for our clients. We operate in line with FCA guidelines and we are TCF compliant. We go beyond the standards to give you peace of mind.

Full audit history accessible on all cases

Supported by an award-winning team, we work on fast turnaround times and operate with less than a 1% recheck rate with tracing specifically so you can be confident the information provided is accurate.

Bespoke IT system for case tracking & reporting

We yield much higher success rates than standard process servers and therefore carry a significant advantage over our competitors. We offer a complete one-stop solution.

Our charging matrix is fully customisable

We want to work flexibly with you to make sure our partnership works seamlessly. We always provide real-time updates & reporting available 24/7 on our online platform.

Trust us to maintain your brand reputation

We understand we’re representing you, your brand and your values so will strive to maintain these high standards. We’ll treat your customers like they are ours, showing respect and delivering quality customer service.

The Grosvenor team pride themselves on the long-term working relationships that have been built with existing clients.

We have an expanding team and combined experience of over 250 years. Grosvenor more than meets the strict standards that the industry imposes. Meet a cross-section of our team by following the link below.

Our broad range of services takes us beyond a repossession agency. With experienced tracing agents, repossession agents, inspection agents and process serving specialists, our team have the right experience for each case.

Meet the team

Ensuring customers are treated fairly is embedded in the Grosvenor culture.

We measure our success in Treating Customers Fairly (TCF) through TCF monitoring, customer experiences and thorough complaints reporting. When something goes wrong, we encourage customers to tell us about it in the form of a letter, email or phone call making the process as simple as possible.

We carry out a number of exercises to ensure we maintain the highest of standards as tracing debtors. These include customer satisfaction surveys, monthly mystery shops and ongoing training for all the team.

Discover more about our ethics

Testimonials from our clients

“

Since using Grosvenor we have been very impressed with their overall service, attention to detail and their willingness to go that extra mile. They action our cases immediately, locate vehicles where other agents have failed and have far exceeded our expectations.

LeasePlan
“

They ended the year with the best performance against our other agents. They have proven to be the market leader in the services they provide.

PSA Finance UK Ltd
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Worked closely with Grosvenor for years and they continue to provide a first-class service with results usually surpassing expectations. We conducted an audit for data security and found Grosvenor to be the best in their field and as such, they were used as a benchmark when auditing other agents.

Vauxhall Finance PLC
“

We have worked with Grosvenor since January 2008 and during this period formed a strong working relationship with the company. The service received has always been professional and efficient, resulting in considerably reduced turnaround times and increased success rates. We have no hesitation in recommending their service.

Euler Hermes PLC
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Since going live with Grosvenor in January 2018 I've found the whole Grosvenor team very accommodating, compliant and successful at hitting KPI's.

German Manufacturer
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We have been really impressed with Grosvenor's unique approach to gone away collections, they have helped us to establish contact with a surprisingly high number of gone away debtors who had been returned by several other trace and collect agencies as ‘no trace’. A good number of these are now in payment plans or have paid in full. In addition to having an excellent knack for tracing, the team at Grosvenor have been a pleasure to work with.

Bristol & Wessex Water

Our accreditations & licenses

We are continually reviewing and improving all of Grosvenor’s policies and procedures. You can rest assured our services tracing debtors including process serving and asset collections are carried out to the highest standards in the industry.

View accreditations & licenses

Contact us with your requirements

Get in contact